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This Is Service Design Thinking

Pub Date : 2012 | Author : Marc Stickdorn | Publisher : Bis Publishers

ISBN 10 : 906369279X
ISBN 13 : 9789063692797

This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can re..


This Is Service Design Thinking

Pub Date : 2012-01-11 | Author : Marc Stickdorn | Publisher : Wiley

ISBN 10 : 1118156307
ISBN 13 : 9781118156308

How to design and market services to create outstanding customer experiences Service design thinking is the designing and marketing of services that improve the customer experience..


This Is Service Design Thinking

Pub Date : 2010 | Author : Marc Stickdorn | Publisher : Bis Pub

ISBN 10 : 9063692560
ISBN 13 : 9789063692568

The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking. A set of 23 international authors and eve..


This Is Service Design Doing

Pub Date : 2016-11-25 | Author : Marc Stickdorn | Publisher : O'Reilly Media

ISBN 10 : 1491927186
ISBN 13 : 9781491927182

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually "do" service design to improve the quality and the inte..


Service Design For Business

Pub Date : 2015-12-28 | Author : Ben Reason | Publisher : John Wiley & Sons

ISBN 10 : 9781118988947
ISBN 13 : 1118988949

A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through t..


Design Thinking

Pub Date : 2010-02-16 | Author : Thomas Lockwood | Publisher : Skyhorse Publishing, Inc.

ISBN 10 : 9781581157345
ISBN 13 : 1581157347

This thought-provoking and inspirational book covers such topics as: developing a solid creative process through “Visual Reflection Notebooks” and “Bring Play to Work”; und..


Design Thinking For Strategic Innovation

Pub Date : 2013-08-21 | Author : Idris Mootee | Publisher : John Wiley & Sons

ISBN 10 : 9781118748688
ISBN 13 : 1118748689

A comprehensive playbook for applied design thinking in business and management, complete with concepts and toolkits As many companies have lost confidence in the traditional ways ..