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Metrics For Service Management

Pub Date : 2012-03-03 | Author : Peter Brooks | Publisher : Van Haren

ISBN 10 : 9789087536497
ISBN 13 : 9087536496

This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ..


Implementing Metrics For It Service Management

Pub Date : 2008-08-08 | Author : David Smith | Publisher : Van Haren

ISBN 10 : 9789087533243
ISBN 13 : 9087533241

This book “Implementing Metrics for IT Service Management” provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is a..


Measuring Itil

Pub Date : 2006 | Author : Randy A. Steinberg | Publisher : Trafford on Demand Pub

ISBN 10 : 1412093929
ISBN 13 : 9781412093927

How do you measure and report your ITIL processes? Which ITIL metrics matter the most to Senior Executives? Finally, there is a book that shows you how! This is not a theoretical t..


Measuring Itsm

Pub Date : 2013-12-04 | Author : Randy A. Steinberg | Publisher : Trafford Publishing

ISBN 10 : 9781490719443
ISBN 13 : 149071944X

How do you measure and report your IT services and processes? Which metrics matter the most to senior executives? Finally, here is a book that shows you how! Not theory, but a prac..


Project Management Metrics Kpis And Dashboards

Pub Date : 2013-08-06 | Author : Harold Kerzner | Publisher : John Wiley & Sons

ISBN 10 : 9781118658956
ISBN 13 : 1118658957

The new edition of Harold Kerzner's bestselling book on measuring project management performance With today's complex projects, increased stakeholder involvement, and advances in c..


Configuration Management Metrics

Pub Date : 2009-08-26 | Author : Frank B. Watts | Publisher : William Andrew

ISBN 10 : 1437778348
ISBN 13 : 9781437778342

Configuration Management Metrics: Product Lifecycle and Engineering Documentation Control Process Measurement and Improvement provides a comprehensive discussion of measurements fo..