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Delivering Knock Your Socks Off Service

Pub Date : 2011-10-29 | Author : PERFORMANCE RESEARCH ASSOCIATES | Publisher : AMACOM Div American Mgmt Assn

ISBN 10 : 9780814417553
ISBN 13 : 0814417558

It's taken as gospel that superior service leads to higher profits and faster growth. The Internet has changed how customers both shop and relate their experiences, but the foundat..


Delivering Knock Your Socks Off Service

Pub Date : 2011-10-29 | Author : PERFORMANCE RESEARCH ASSOCIATES | Publisher : AMACOM Div American Mgmt Assn

ISBN 10 : 9780814417560
ISBN 13 : 0814417566

Who would’ve thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers? Now, celebrating its 20th anniversary..


Managing Knock Your Socks Off Service

Pub Date : 2013-05-01 | Author : Chip R. Bell | Publisher : AMACOM Div American Mgmt Assn

ISBN 10 : 9780814432051
ISBN 13 : 0814432050

In our increasingly connected world, customer service can make or break a business. Companies that excel keep customers coming back—and those who don’t soon discover that word ..



Knock Your Socks Off Answers

Pub Date : 1995 | Author : Kristin Anderson | Publisher : AMACOM Div American Mgmt Assn

ISBN 10 : 0814478840
ISBN 13 : 9780814478844

Pat answers to peevish questions and provocative customer comments, smart answers to even tougher questions, questions with no easy answers, and customers say the darnedest things...